A Telemarketer Must Be A Smiling Angel.

Telemarketing is one of the effective tools and effective means of modern business activities.

The specific functions of telemarketing are reflected in many aspects.

Telemarketing must be a smiling angel.

Let's see how the telemarketing expert can fix customers.

The specific role of telemarketing:

First, it is the most economical way of actively linking business.

Two, you can visit more customers in the shortest time.

Three. It is the most effective tool for close relationship with customers.

Four, we can break through the limitations of space and widely promote business.

Use telephone to communicate with customers, communicate 1 customers every 5 minutes, and contact 12 for 1 hours.

Efficiency is 2 times more than visiting customers.

A 3 hour phone call every day can communicate effectively with nearly 50 customers.

Telephone can break through the limitations of space. You can communicate with local, overseas and foreign customers by telephone. The cost is extremely low and the efficiency is very high.

Telemarketing is fundamentally different from our usual telephone communication with family and friends.

The communication between our family and family is mainly about communication and contact.

The purpose of telemarketing is to facilitate sales, or to make appointments for sales.

In most cases, the telephone itself can not directly lead to sales, and sales may also need to meet and communicate with each other more deeply, so telephone is an effective tool for appointment.

The effect is measured by the final marketing results.

Therefore, telemarketing has certain technical requirements, and the effect of telemarketing without professional telemarketing training may not be ideal.

Many of us often neglect to pay attention to etiquette in telephone communication.

Failure.

Telephone etiquette mainly includes postures, greetings, addressing, smiling, listening, responding and so on.

Posture: the most standard telephone communication posture is standing, because when standing, the energy is more concentrated, the breathing is smoother, the person also appears energetic and full of confidence.

Next is sitting posture, easier to record.

Avoid lying on the sofa or on the bed to call the customer. Not only is it lax, but it also shows a lack of respect for customers.

Greetings: when we dial and answer the phone, we should greet each other. The general term is "hello" or "hello". We should try to save the previous words such as "hello" and "Ai", so that it will appear more concise and professional.

At the end of the phone, we should say "goodbye" instead of saying "Bye Bye". "Bye Bye" applies to close friends and is not suitable for communication with customers.

Address: surname is very much care for Chinese people. Therefore, we must not confuse each other's surnames by calling. We should accurately call the other's surname, which is the least respect for people.

The appellation should be determined according to the specific circumstances. The other party should be the leader of the unit, and should focus on bringing his official position, such as director Wang, director Li, Liu Zong, manager Wang, and the official position (position) to show their status, so we must attach great importance to the position of the other party.

In the case of being unable to confirm the position or age of the other person, it is not a problem for a man to call him "Sir". For ladies, it is not appropriate to call each other "Lady *". "Miss", "* sister" and "* aunt" can be used in determining the age of the other.

Therefore, after the call is switched on, it is necessary to identify the age of the other through the voice as soon as possible so as to find the exact appellation.

Smile: in a relaxed and smiling situation, the effect of communication is the best.

People's expression can be pmitted to each other through voice. Therefore, when facing the rejection that the other person may have, we must first touch each other with a smile.